To make oracle
support better, oracle 11g introduce new feature / Service known IPS (Incident
Packaging Service ) . Basically it is a part/extension of Oracle 11g new
feature ADR ( Automatic Diagnostic
repository).
ADR is new concept in oracle 11g and it is just a file based repository of
diagnostic data. ADR gives lot flexibility to maintain / handle diagnostic data.
When critical errors(i.e Problem) are detected, they automatically create an “incident” ( one occurrence of problem is Incident i.e relation between problem and incident is one to many).
Information(trace ,dump ) related to the incident is automatically captured in file based repository known as ADR ( Automatic Diagnostic repository), all the incident related files are tagged with Incident Number and certain health checks are run automatically. This information can be packaged to be sent to Oracle support
Incident Packaging Service (IPS) wraps up all information about an incident and allows you to send the whole package to Oracle Support.
Here is a step to collect and send data to support using IPS
$ adrci
adrci> help ips adrci> show incident ( For example above command show incident No 9817 for ORA-600 [XYZ] ) adrci> ips create package incident 9817 <= ( it will give package No.) adrci> ips create package incident 9817 Created package 4 based on incident id 9817, correlation level typical adrci> ips add incident 9817 package 4 Added incident 9817 to package 4 adrci>
adrci>>ips add file
/u01/app/oracle/diag/rdbms/orcl2/orcl2/trace/alert_orcl2.log package 4
Added file
/u01/app/oracle/diag/rdbms/orcl2/orcl2/trace/alert_orcl2.log to
package 4
adrci>>ips generate package 4 in /tmp
Generated package 4 in file /tmp/ORA600kci_20070514184516_COM_1.zip, mode complete adrci>> |
Send above created file to Support
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